|
Cleo Technical Support Subscription Program Print this page off for your records |
An annual technical support subscription entitles you to the following:
|
|
Cleo Technical Support Subscription Program Print this page off for your records |
An annual technical support subscription entitles you to the following:
|
| The Subscription program applies to t he Cleo 3780Plus, Cleo A+, and Cleo LexiCom software products. Hardware (Cleo SYNCcable+, Optima 56K, etc.) will continue to be covered by the current one year warranty provided. | ||
| Software/Platform | Price at Purchase | Price After Purchase |
|
Cleo 3780/DOS, WIN |
$179.00 (PN#9513780-P1) | $229.00 (PN#9513780-A1) |
|
Cleo 3780/Unix original package price from $1195 thru $1395 |
$179.00 (PN#9513780-P5) | $229.00 (PN#9513780-A5) |
|
Cleo 3780/Unix original package price from $1395 thru $2495 |
$299.00 (PN#9513780-P2) | $349.00 (PN#9513780-A2) |
|
Cleo 3780/Unix original package price from $2495 thru $4000 |
$449.00 (PN#9513780-P3) | $499.00 (PN#9513780-A3) |
|
Cleo 3780/Unix original package price over $4000 |
$599.00 (PN#9513780-P4) | $649.00 (PN#9513780-A4) |
|
Note: Annual & Technical Support for multiple session orders (either hardware and/or software) are calculated at a straight 18% of the total retail value |
||
|
Cleo A+/Windows |
$99.00 (PN#951APLUS-P1) | $149.00 (PN#951APLUS-A1) |
|
Cleo A+/UNIX/Xenix |
$129.00 (PN#951APLUS-P2) | $179.00 (PN#951APLUS-A2) |
|
Cleo A+/Solaris, AIX, HP-UX/, Solaris |
$159.00 (PN#951APLUS-P3) | $209.00 (PN#951APLUS-A3) |
|
Cleo A+/Open VMS or UNIX |
$179.00 (PN#951APLUS-P4) | $229.00 (PN#951APLUS-A4) |
|
Cleo A+/Other Midrange |
$179.00 (PN#951APLUS-P5) | $229.00 (PN#951APLUS-A5) |
|
|
||
|
Cleo LexiCom/Windows/UNIX |
$249.00 (PN#951LEXI-P-1) | $299.00 (PN#951LEXI-A1) |
Cleo Technical Support Subscription Program
|
Technical Support via Telephone Technical Support Analysts are available to assist with installation, testing and troubleshooting Monday-Friday 8am-5pm Central Standard time. The technical support area operates on a callback basis. Voicemail left at (815) 654-8110 will be returned by the next available Support Analyst. |
|
Technical Support via E-mail and FAX Questions and support requests: 1-815-654-8294 (FAX) are entered in the same queue as telephone requests and will be returned by E-mail. FAX, or telephone per your request. |
|
Free Software Upgrades and Sample Scripts Download new versions of your software as soon as they become available using your exclusive password, or access sample scripts that can simplify your scriptwriting. |
Standard Support Services Available Without Subscription
|
Website Support Cleo's FAQ knowledge base includes detailed answers and technical bulletins on all software and hardware questions and is continually growing. |
|
Automated Test Lines Phone numbers and instructions for running a test of your Cleo installation are included with your purchase of Cleo 3780Plus and Cleo A+ packages. |
|
One Year Hardware Warranty All Cleo hardware is warranted for one year from date of purchase. In addition, users may purchase one additional piece of hardware (without software) for back-up purposes. |
| NOTE: CTI Communications is not the manufacturer of either the Cleo 3780Plus software or the SYNCcable+ device. These products are owned and manufactured by the Cleo Communications a Division of DFI, Inc. CTI is an authorized reseller of these products. |
