CTI Communications 505 Front Avenue Coeur d'Alene, ID 83814 U.S.A. Phone: 1-208-769-7000 Fax: 1-208-769-7137

NOTE:  THESE DISCOUNTS END DECEMBER 31, 1999 Your 3780 Serial Number: ______________

General Order Form for Existing Customers

Note:  If you are currently using the FastSync 3780 DOS version (and this is most likely the case), you will be sent the up-dated DOS 3780 version unless you are using CTI's WIN3780 version. We can determine this from our records.  The up-dated Y2K compliant DOS version will operate under a Windows 95/98 environment within a DOS window.  If you are up-dating to Win95, 98 or NT call us before faxing in the order.

Please print these pages, fill-in, sign pages 1 & 2 where appropriate, and FAX it.

Terms & Conditions for this Order

Should your company wish to obtain terms, it is necessary that you print these pages, carefully read and then sign both of these pages.   Final approval of this Agreement is at CTI's discretion.

1. NET ACCOUNTS: All accounts are either Net 15 or Net 30 Days at CTI's discretion.  All, first time, new accounts are COD.  All accounts outside of the United States are handled via Bank Wire fund transfers.

2. TO OPEN A NET/COD ACCOUNT: This ORDER FORM must be filled out and returned to our Credit Department. We must have a signed copy in our office before shipment of our products will commence to your company.

3. INVOICING: You will note a Ship Date on your invoice. Invoices are due and payable within the terms specified on your invoice. Payments made ten (10) days late from our ship date will be forwarded for collection and further terms will not be extended until your account is cleared with CTI.

4. 15 DAY EVALUATIONS: All Evaluations are for a period of 15 days unless otherwise extended in writing by CTI. Invoices noted as "15 DAY EVALUATION" are sent along with your evaluation product. This Order is due and payable within the terms set forth on your invoice (see item 3). If the product is returned after the term specified on your invoice, you will be responsible for a 15% restocking fee (see item 8).

5. RETURN MERCHANDISE AUTHORIZATION: You may, pursuant to our standard RMA procedure, request an RMA number to return merchandise with valid cause. Upon receipt of your returned product we will issue a credit to your account. To receive a refund, merchandise must be returned within 15 days from the date of purchase. Any product returned after 15 days will be credited "Store Credit" only. CTI Communications reserves the right to refund monies within 30 days. Products returned after 30 days are subject to a 15% restocking fee along with any fees associated with collection procedures necessary to obtain our merchandise.

6. SHIPPING AND HANDLING: These charges are NOT REFUNDABLE.

7. LATE FEES: Accounts paid after 30 days are subject to a 1.5% per month charge.

8. RESTOCKING FEES: Any returns made after 30 days are subject to a 15% restocking fee.

9. COLLECTION FEES: You will be responsible for any fees associated with the collection of your account as well as any finance charges, attorney fees, court costs, or collection service fees assessed for the burden of the collection of your account.

10. INSUFFICIENT FUNDS: Checks submitted and returned for "insufficient funds" will be assessed a $20.00 service fee.

Please acknowledge your acceptance of these Terms & Conditions by signing and printing your name below.  Don't forget to include a Purchase Order Number on the first page.  Then fax both pages to 208-769-7137.  Thank you for your business.

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Authorized Company Signature           Please Print Your Name