After the first year of use, we send out an Annual Technical Support and Maintenance Invoice to each end user who has a FastSync 3780 license. If it's paid they are entitled to on-going telephone support (e.g., re-installation help, system tweaking, etc.), along with any new software updates, bug fixes.

Established VARs are a problem because we don't always know who their end-users are so we send the Invoices to the VAR.  Normally these Invoices are not paid because the VAR knows how to handle most of the technical issues and besides, much of the information is located on our web site.