It is usually best to make certain adjustments to the Windows environment to maximize the performance of the Hayes^® OPTIMA™ Business modem when using their AutoSync™ protocol. 

If you are experiencing problems like being knocked-off the line, the connection is being dropped, etc., try this fix:

1. Right click on the desk-top icon you are using to kick-off your program.
2. Select Properties.  You will see several different Tabs.
3. Select the Misc. tab.
4. Uncheck the "Allow Screen Saver" box, then
5. Move the Idle Sensitivity bar to Low.
6. Select OK.
7. You are done.

If these directions do not seem to work in your individual case, please contact CTI (208-769-7000) and ask for Technical Support.

1. Click on your Start button.
2. Move your cursor to Settings and click Control Panel.
3. Find the Systems Icon and double click on it.
4. Click on the Device Manager tab.
5. Find the Ports (COM & LPT) and double click on it.
6. Find the Communications Port [usually] (COM 1) and double click on it.
7. Find the Port Settings tab and click it once.
8. Find the Bits Per Second window, click on the down arrow and select 57,600 - click on it - this will return you to the Bits Per Second Port Settings.
9. Go down the menu to Flow Control.
10. Use the down arrow and click on Hardware.
11. Next, click on the Advanced button.  See that the "Use FIFO buffers" box is checked. Note: in certain rare cases with older 16550 UARTS you may actually have to uncheck this box - but, with newer 16550 UARTS the box should be checked. 
12. Click OK. OK.  And close the Control Panel ("X").