CTI has prepared this Work Order Form including our Terms & Conditions for your convenience and approval. Please carefully read and acknowledge this ORDER by completing any missing information and E-mailing it to info@cticomm.com.

Company Name:__________________________ Date: ________________

Attention: _____________________________________

Address:_________________________________ Ref. P.O. ____________

City, State, Zip: _____________________________________

Terms: Net Upon Receipt

Phone: _____________________ FAX: _____________________

Note 1: Order is for the hours shown above. Services shall be performed on your site on an "under normal circumstances basis,@ any hours for travel will be billed at one-half the Hourly rate. As with any system diagnostics or configuration activity, circumstances may arise that can cause actual hours to exceed estimates and warrant justified extensions at the customer's discretion. CTI Communications will execute a best effort to make all quoted and CTI-provided hardware and software operate properly on customer-supplied PCs, Servers, and/or Telephone Communications lines. Professional services performed in less-than-estimated time will be reflected in an adjusted invoice while maintaining a minimum of two (2) hours.

Terms & Conditions for this Order

1. NET ACCOUNTS: All established accounts are either COD or Net Upon Receipt (requires a Purchase Order Number) at CTI's discretion.  All, first time, new accounts are COD.  All accounts outside of the United States are handled via Bank Wire fund transfers.
2. TO OPEN A NET/COD ACCOUNT: This ORDER FORM must be filled out and returned to our Credit Department. We must have a signed copy in our office before shipment of our products will commence to your company.
3. INVOICING: You will note a Ship Date on your invoice. Invoices are due and payable within the terms specified on your invoice. Payments made ten (10) days late from our ship date will be forwarded for collection and further terms will not be extended until your account is cleared with CTI.
4. RETURN MERCHANDISE AUTHORIZATION: You may, pursuant to our standard RMA procedure, request an RMA number to return merchandise with valid cause. Upon receipt of your returned product we will issue a credit to your account. To receive a refund, merchandise must be returned within 15 days from the date of purchase. Any product returned after 15 days will be credited "Store Credit" only. CTI Communications reserves the right to refund monies within 30 days. Products returned after 15 days are subject to a 15% restocking fee along with any fees associated with collection procedures necessary to obtain our merchandise.
5. SHIPPING AND HANDLING: These charges are NOT REFUNDABLE.
6. LATE FEES: Accounts paid after 30 days are subject to a 1.5% per month charge.
7. RESTOCKING FEES: Any returns made after 15 days are subject to a 15% restocking fee.
8. COLLECTION FEES: You will be responsible for any fees associated with the collection of your account as well as any finance charges, attorney fees, court costs, or collection service fees assessed for the burden of the collection of your account.
9. INSUFFICIENT FUNDS: Checks submitted and returned for "insufficient funds" will be assessed a $20.00 service fee.

By E-mailing this form to CTI you acknowledge your acceptance of these Terms & Conditions. I your E-mail, don't forget to include a Purchase Order Number or your credit card information. E-mail this to Info@cticomm.com.  Thank you for your business.